Lack of srevice

I received a call from Sell Direct stating that my Telkom contract was due for renewal. Which it was.<br> I was offered a LTE device over my 3G unit that I was using at a reduced rate for more Gigs/PM costing.<br> All well and then I receive my device. I had to wait a day for activation, I called the *** and 7400 with no answer. I need technical back up from this Company and it does not exists.<br> I have sent them an email stating that they can come pick up the device as I had a 5 day \cooling down"period<br> with no response."""