GJ
Gideon J

1 reviews | Active since Jun 2011

25 Jun 2015, 15:24

Is this even possible??

Telkom Mobile upgrade offered by SellDirect on Monday 15/06/15.<br> Package arrived via courier 10AM on Friday 19/06/15.<br> Reached SellDirect after numerous attempts. Got promised activation within 50 minutes.<br> Phoned repeatedly Friday afternoon . No answer. Phoned Saturday. No answer.<br> Phoned Telkom Mobile many times Saturday 20/6 and Sunday 21/6. Just as many different stories.<br> One consultant said they cannot activate the SIM, only SellDirect can.<br> The other one said they can, but not on weekends.<br> The other one said go to a Telkom store. They can RICA the SIM and then activate it.<br> Went to Telkom store on Monday 22/06. Apparently not. The SIM activation is out of their hands.<br> The consultatant was on the phone nearly 40 minutes (thankyou) trying to get through to SellDirect.<br> Eventually got through to some lady at general enquiries.<br> She promised the person who originally helped me on 19/6 will phone me back after 11:00 because he was on tea. More empty promises. Still waiting for the call.<br> Another 3 days later. Numerous calls. No answer. No activation yet.<br> You know what?<br> The upgrade is not happening.<br> Nor is it needed any longer.<br> Telkom Mobile / SellDirect come fetch your phone.<br> So long.<br> ARGO

0
Replies (1)
Selldirect
Selldirect's reply30 Jun 2015, 16:18
Official
Hello giepaj,

Thank You for taking the time to notify us of your query.

We have been receiving high call volumes, Apologies for the inconvenience and frustration caused.

You have been in contact with one of consultants regarding query and will receive feedback asap.

Kind Regards
Selldirect Team


Best regards,