LM
Lugulwana M

1 reviews | Active since Mar 2013

17 Oct 2019, 08:08

IRATE CUSTOMER: FEEL MISLED AND NOW DE*****ED

I took a cellphone contract with Telkom Mobile in CPT CBD in January 2019. My monthly payments averaged around R800 per month including Insurance. I did not have any problems with airtime or data during the month that I have to upload. In Aug this year I was called by one of their subsidiaries Sell Direct Marketing. They offered to reduce my monthly installment up to R718 from what I was currently paying inclusive of everything. I took the offer with the hope of saving but I was told that for the first month there will be admn fees that I would incur. To my shock my installment went to more than R1000 for September including pro rata payments. The following month Oct, it was R966.00. I called the company only to be told that there was nothing they could do I took the offer by myself. I even asked for the telephone recording with the consultant which was sent to me by email. Its very clear that I was promised to save from the amount I have been paying. I only realized that I was ******* and now feel that I am de*****ed by Telkom Mobile and they are going to continue for the next two years until the end of the contract.

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