Insurance ****

I've taken out TWO contracts with Telkom mobile via Selldirect, Cape Town, in December of last year, I initially had many issues with them such as a prolonged waiting period for my second device to be delivered as well as a 3 week waiting period for activation of my mobile SIM card for both devices. I did ,however, overlook these as i thought them to be minor and petty issues. I was clearly mistaken in this action as I now sit with a bigger issue. Upon signing up for these devices I was offered insurance by my telecommuter (Aashiq) and as I have incurred many losses in the past, I opted 'yes' to being insured. One of my devices has unfortunately been ****** on Friday 30 January, and all which brought me comfort was knowing my device is insured. After reporting to police and suspending my device and SIM, I approached Selldirect who would say nothing more than \we don't offer insurance for this device". I am now left stunned as I have not taken out insurance with any external company as I was under the impression I am insured. I will definitely be approaching the consumer protector and seek legal counsel. I will not be made a fool of!<br> <br> Dissatisfied<br> <br> Mohamed Ebrahim Essop """