1 reviews | Active since Sept 2015
insurance cover
In July I app**** for a contract through sell direct and was offered insurance <br> I have the contract for two months now and the device is giving me problems already <br> #battery life weak I literally have to charge my phone everyday more then twice and hardly use it cause I work in a call centre and can't use phones on floor<br> #my phone is freezing.. but it's new<br> #my camera is cracked <br> <br> Today I send and email to agent that offered insurance me insurance and was advised that it was cancelled when they did not have stock when I originally app**** for a BlackBerry Z3 andhaHad to take a A3 <br> <br> I am unhappy and want to cancel this contract cause I can't even use my device for the whole. <br> I spend more the. R400-500 FOR A DEVICE THAT IS LESS THEN R300<br> <br> I have to pay a contract for 24 months with no ****en insurance
Thank you for notifying us of our query.
We have looked into your application and found that you were not offered insurance on the A3 handset as it is not covered by Selldirect.
You also spoke to one our Salvage consultants and were advised of the fact that you would be responsible for insuring the handset.
One of our consultants will contact you shortly to explain further and provide you with resolution.
Kind Regards,
Selldirect Marketing
Thank you for notifying us of our query.
We have looked into your application and found that you were not offered insurance on the A3 handset as it is not covered by Selldirect.
You also spoke to one our Salvage consultants and were advised of the fact that you would be responsible for insuring the handset.
One of our consultants will contact you shortly to explain further and provide you with resolution.
Kind Regards,
Selldirect Marketing