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zuleigah P

1 reviews | Active since May 2017

03 Feb 2018, 18:06

incorrect product

I initially signed up with Telkom for a cellphone contract. When time came for me to renew my contract I was contacted by your company for this. I decided to go ahead and upgrade but changed the terms of my contract and now I have endless issues with the below:

3000 min for Telkom mobile numbers and Telkom fixed landlines

· 50SMS per day

· 1GB all network data

· 2GB Telkom mobile data for whatsapp, BBM and viber

· 69c per min out of bundle rate to other networks on per sec billing

I am now being billed by Telkom for all calls made to Telkom Mobile & Telkom fixed landline numbers which wasn't what I agreed upon.

I initially dealt with ***hri & got confirmation via email from Pierre Christian (the call centre team leader) I would appreciate a call back from either of them or any other manager to discuss the query above.

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Replies (1)
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zuleigah P's update07 Feb 2018, 14:47
Reviewer Update
Still nothing Pierre IGNORES my calls