1 reviews | Active since May 2016
INCOMPLETE DELIVERY OF GOODS
I was contacted by a Selldirect consultant who advertised to me the R 199 Telkom – 20 GB deal – which comes with the router and WIFI range extender. After also scrutinising the advert - I ordered the R 199 Telkom – 20 GB deal during first week in August 2017 – which comes with the router and WIFI range extender. However I only received the router and not the WIFI range extender extender.
I called in to Selldirect and a consultant told me that it was not included in my package chosen - and the more I explained and referred to the advert and telephone conversation the more he said I was wrong. After a while he put me on hold and came back to tell me that Selldirect had no stock of the extenders but will provide the items to the customers when they arrive.
After querying this again on 25 August 201 7 (e-mail) - I received feedback from a Selldirect consultant that my ID is listed on their system as one of the client that will receive delivery of the extender.
After numerous telephone calls and e-mails the consultant mailed me on 11 September 2017 to inform me that they received stock and delivery will be soon. On 21 September 2017 - I again e-mailed to request confirmation as to when I will receive my extender and I received from the Selldirect consultant on 22 September 2017 that he I mailed management my request.
I am paying for a package which includes the WIFI Extender - yet I did not receive it. To date I received no confirmation on the WIFI extender delivery. If I do not get confirmation of my WIFI extender delivery then I will report this matter to the Ombudsman and other regulatory bodies.
My Order number – ********** My Account Number – 10272
Thank you for advising us of your query.
We have investigated and can confirm that the package offered to you was not the promo package. We received communication from Telkom on the 11th to say that the August deal of the month was cancelled due to stock of the extenders being on short order. We rolled this out to our sales team and as of the 14th of August none of Telkom's dealers were selling the Deal of the month with a Wi-Fi extender. This is why you were not given an extender on the 17th when the deal was offered to you. We are battling to fulfil our responsibility with clients that were offered Wi-Fi extenders prior to the 11th and have had to make restitution in other ways. We have managed to source a handful of Wi-Fi extenders which we are doling out carefully. You can expect a call from someone from our resolutions team during the course of the day to arrange delivery of the extender, they will also be able to confirm when you can expect the delivery upon completion of the delivery arrangements.
Kind Regards,
SDM Team
Thank you for advising us of your query.
We have investigated and can confirm that the package offered to you was not the promo package. We received communication from Telkom on the 11th to say that the August deal of the month was cancelled due to stock of the extenders being on short order. We rolled this out to our sales team and as of the 14th of August none of Telkom's dealers were selling the Deal of the month with a Wi-Fi extender. This is why you were not given an extender on the 17th when the deal was offered to you. We are battling to fulfil our responsibility with clients that were offered Wi-Fi extenders prior to the 11th and have had to make restitution in other ways. We have managed to source a handful of Wi-Fi extenders which we are doling out carefully. You can expect a call from someone from our resolutions team during the course of the day to arrange delivery of the extender, they will also be able to confirm when you can expect the delivery upon completion of the delivery arrangements.
Kind Regards,
SDM Team