hA
hooijaam A
1 reviews | Active since Sept 2015
22 Feb 2021, 09:56
*********** staff at Sell direct
Sell direct staff just in it for their commission. I took out a contract in January 2021 and requested that they us my existing number to activate as the contract number, which they agreed. Today 22 February I am still struggling to get my sim activated so no use of the new contract a month later.MY EXISTING TELKOM CONTRACT HAS BEEN SUSPENDED BECAUSE THEY CANCELLED THE NEW CONTRACT WITHOUT MY KNOWLEDGE. I am not able to get any positive feedback from any of their staff as to how they going to fix it. Please people don't do business with this company they have no clue what they are doing other than wanting to market the product.
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Selldirect's replyOfficial
08 Apr 2021, 09:46Thank you for advising us of your query.
The initial confusion was regarding a number request which still needed to be finalised. We were eventually able to resolve that matter and successfully activated your line under the correct number with the correct benefits.
This was an oversight on our processing team's side for which we apologise profusely.
Kind Regards,
SDM Team
The initial confusion was regarding a number request which still needed to be finalised. We were eventually able to resolve that matter and successfully activated your line under the correct number with the correct benefits.
This was an oversight on our processing team's side for which we apologise profusely.
Kind Regards,
SDM Team
Selldirect's reply08 Apr 2021, 09:46
Official
Thank you for advising us of your query.
The initial confusion was regarding a number request which still needed to be finalised. We were eventually able to resolve that matter and successfully activated your line under the correct number with the correct benefits.
This was an oversight on our processing team's side for which we apologise profusely.
Kind Regards,
SDM Team
The initial confusion was regarding a number request which still needed to be finalised. We were eventually able to resolve that matter and successfully activated your line under the correct number with the correct benefits.
This was an oversight on our processing team's side for which we apologise profusely.
Kind Regards,
SDM Team