kK
kmorne K

1 reviews | Active since Oct 2016

06 Jan 2017, 10:00

*********** HORRIBLE SERVICE (NEVER RENEW YOUR CONTRACT WITH THIS COMPANY)!!!!!

<p>I renewed my cell phone contract which was with Telkom thinking I'm dealing with Telkom directly only to find out that it is SELL DIRECT. I received the phone on the 9th of Sept 2016 and have been trying to get it activated since and still till today, the 6th of January 2017, my sim is still not activated. They say that my account shows suspended but I have phoned Telkom numerous times and they say that my account is up to date and I have given the same message to SELL DIRECT but still they have done nothing. They give me the same story every time and every time I tell them what Telkom has said. I DON'T KNOW WHAT TO DO ANY MORE AS THESE PEOPLE ARE *********** AND UN WILLING TO HELP...</p>

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Replies (1)
Selldirect
Selldirect's reply03 Feb 2017, 09:52
Official

Thank you for advising us of your query.

We are currently unable to process your renewal due to an error with Telkom's billing system which is separate from their activation system. We have forwarded them the statements you emailed to our consultant and the matter has been escalated with Telkom's collections department to have your account corrected. We will keep updated on the matter.

Please accept our sincerest apologies for the delay and any frustration caused.

Kind Regards,

Selldirect Team