*********** call centre staff

On Thursday 20 September at about 12h38 i received 3 call recordings from Randall Muller(Sell Direct) after i had complained that the Data package that i have has 10gb to use on WiFi hot spot,on the call recording it is clear that i did ask the agent that i do not want a wifi hotspot data and he said to me no it wont be like that.After listening to the clips i called again requesting to speak to Randall or his manager so that i can escalate my Querie. The agent that i spoke to Mr Valie refused to to let me speak to his manager instead he told me that i should wait for Randall he is the only person that can assist me.Monday Evening 24 September i am writing this review and no call from Randall or anyone from Sell direct.I do not see myself with the contract that i am not happy about for the next 22 Months especially after i had made it clear that i dont want something that will tell me about the WiFi hotspot. I am Hoping that i will receive a call from someone who cares to Listen and resolve this matter.