MP
Matshidiso P
1 reviews | Active since Feb 2018
16 Jun 2018, 10:31
***********!!!!
I've been sitting with a simcard that has not been activated for 5 months and everytime I call selldirect or get a call from them I'm told it's a pending order and the person to release it is on lunch or I'm promised that I'll be called back but that NEVER happens.
What laws are there to protect a customer from such disgusting service because I'm stuck with a wifi router with a simcard that is not activated. My telkom line is still active but I'm paying more than what I was originally paying before the contract ended.
This is the WORST service I've received from any service provider and I'LL NEVER MAKE THE MISTAKE AGAIN OF UPGRADING WITH SELLDIRECT!!! I'm going to seek legal advice because this is unacceptable and I'm sure there are other people who have/are experiencing the same **** from sell direct!
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Selldirect's replyOfficial
20 Jun 2018, 09:20Thank you for advising us of your query.
We have investigated your complaint and have found there was an issue with your profile, making it impossible for us to access it to make any amendments. The error was escalated with Telkom's support centre who were able to correct the error and your activation was processed successfully. Please accept our sincerest apologies for the delay in activation.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply20 Jun 2018, 09:20
Official
Thank you for advising us of your query.
We have investigated your complaint and have found there was an issue with your profile, making it impossible for us to access it to make any amendments. The error was escalated with Telkom's support centre who were able to correct the error and your activation was processed successfully. Please accept our sincerest apologies for the delay in activation.
Kind Regards,
SDM Team
Best regards,