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Phumudzo M

1 reviews | Active since Mar 2017

12 Sept 2017, 12:07

Incompetence for rendering service

On Monday the 4th of September 2017 I received a call from Ayisha representative of selldirect and she said she was from telkom and she is calling in connection with my two contacts which are due for upgrade so I decided to upgrade to Huawei P10 lite on both contacts . Yesterday and today respectively I received the delivery only to open the box to find out it's wrong phones it's the Huawei P10 both of them and it's not what I requested. Since this morning I have been trying to call but your line keep on cutting me of without getting through to anyone for assistance. I am unhappy with the level of service you area giving me and had I know it's not telkom directly I wouldn't have upgraded.I would like to return both immediately and terminate my contract with you because I don't not trust your service anymore because it's very bad .can you please help me to return the phones and terminate my contract.

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Replies (6)
Selldirect
Selldirect's reply22 Sept 2017, 08:28
Official

Thank you for advising us of your query.

There was a mix up with the units at the warehouse which led to the wrong devices being delivered. We have sorted out the error and were able to recoup the devices and escalated with Telkom to cease the line.

Please accept our apologies for the inconvenience caused.

Kind Regards,

SDM Team

Best regards,

PM
Phumudzo M's update22 Sept 2017, 09:38
Reviewer Update
How long will it take because on telkom system it shows PENDING
Selldirect
Selldirect's reply22 Sept 2017, 10:01
Official

please note your case has been escalated with Telkom, it takes them 21 business days to process a request to Cease and recycle hence the pending status on their system.

Best regards,

PM
Phumudzo M's update22 Sept 2017, 11:20
Reviewer Update
Thank you very much.
PM
Phumudzo M's update27 Sept 2017, 10:47
Reviewer Update
Good day, you said that my lines have been ceased and the matter has been escalated to telkom,I called telkom now only to find out the line you activated has not been ceased and is in actual fact ACTIVE as we speak.Please cancel my line you have activated because telkom referred me back to you to ask you to cancel the contract as soon as possible please thank you. Regards
PM
Phumudzo M's update29 Sept 2017, 07:54
Reviewer Update
Good day. I have contacted telkom again this morning regarding my upgrade contract and they say it the upgrade is active and no cancellation has been.They have advised me to request the PROOF OF CANCELLATION from you so can you PLEASE SEND ME PROOF THAT THE CONTRACT HAS BEEN CANCELLED. I have been trying by all means to get the contract terminated by contacting both selldirect and telkom respectively but nothing is happening and telkom say they can't terminate the contract because it was done by selldirect and selldirect says the contract has been terminated and telkom says it's active. Please note that since I Am not getting any help from selldirect of terminating the contract as I have requested,as of Tuesday the 02 October 2107 if I don't get the PROOF OF CANCELLATION I will escalate the matter to The Independent Communications Authority of South Africa (ICASA) help time resolve the matter once and for all. I still hope you can help as soon as possible so I can get my line back. Regards Phumudzo Obert Mbambale