incompetence

Upgraded my wi-fi through the Selldirect centre for Telkom on Monday 11/05/15. Call centre said that the courier will call me and inform me when my B593 will be delivered, and if I am not there I will be charged for the delivery...Needles to sai nobody called me and lucky I was in the office when they pitched on Friday morning just after ten. I have called the number for the device to be activated...***..option 2....(Holded on for 35 min (can produce my telkom account to verify this) ...Needles to say I am not activated..Called *** again on Monday afternoon...Hold on for...53 min on option 2 (can produce my telkom account to verify this)....Put the phone down and used the no. 3 option. Spoke to a lady that said she would send a email for activation. I did asked her to speak to a supervisor or speak to the activation department...I could not because the person is on tea break....I would be disconnected after 5 on my old devise and connected on my new device according to he (i also asked if my call is recorded and she said yes, wonder if anybody ever listen to them) ....needless to say...nothing...Tomorrow morning I will cancelling my upgrade at a Telkom store.