tM
tom M

1 reviews | Active since Oct 2015

13 Oct 2015, 13:04

Incompetence.

I had 2 contracts renewed by Sell direct.<br> My data contract witch I never received the device for are still being debited against my account 2 months later, I was assured the contract was cancelled. Telkom confirmed you never submitted a cancelation request on my data contract.<br> My cell contact was converted but the previous free add-on data was never removed causing a Extra R360 to the bill per month.<br> I cannot get through to your helpdesk.<br> You have successfully changed my R500 account a month into a R1500 account without my consent. <br>

0
Replies (1)
Selldirect
Selldirect's reply13 Oct 2015, 17:45
Official
Hello tommuller,

Thank You for taking the time to notify us of your query.

We sincerely apologies for all inconvenience caused.

One of our consultants will contact you shortly to assist and get to the bottom of it.

Kind Regards
Selldirect

Best regards,