JS
Joseph S
1 reviews | Active since Sept 2015
16 Oct 2015, 17:28
In active simcard
Since I have received the phone on the 27th my Sim card is still inactive. I contacted their call center on Tuesday they told me that they've been offline 3 weeks ago, so they can't port my number to contract as we initially agreed.<br> <br> I asked them to activate the Sim card they brought the phone with but they still haven't done that
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Selldirect's replyOfficial
19 Oct 2015, 14:13Hello sekhotomj,
Thank you for brining this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Thank you for brining this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Best regards,
Selldirect's reply19 Oct 2015, 14:13
Official
Hello sekhotomj,
Thank you for brining this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Thank you for brining this to our attention.
Telkom Mobile recently upgraded their system, this has resulted in a number of errors which led to a nationwide inability to process activation. The bulk of the errors have been resolved, however we are still unable to process any port activations.
The number we need to process for you was ported into the network, which means we have to port it in again when processing the upgrade.
We will keep you appraised of the situation as it progresses.
Please accept our sincerest apologies for the delay in activation.
Kind Regards,
Selldirect Marketing
Best regards,