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BZ
Bonginkosi Z

1 reviews | Active since Oct 2013

04 Dec 2017, 08:50

I want to return the cellphone

I need to return and cancel the cellphone offer. The deal does not meet the expectation, my problem now i cannot get hold of them. The phone is always hanging up and they promise to provide me with the alternative email address for any query, up to date there is nothing happening. Kindly assist me to get hold of them. This ********** is giving problems when calling them.

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Replies (4)
Selldirect
Selldirect's reply04 Dec 2017, 09:36
Official

Thank you for advising us of your query.

Per our system notes you spoke to one of our consultants on 30/11/17 requesting cancellation on the offer because you were under the impression that the 3000 Telkom mobile minutes would cover calls to other networks.

The consultant explained that the call recordings would need to be evaluated at which point you would get a call back for resolution, you declined the investigation and said you would carry on with the contract.

Your query has now been escalated with our resolutions department, this is because the phone box is open and the unit is used. They will talk you through your options as a consumer and assist with a resolution to your query.

Kind Regards,

SDM Team

BZ
Bonginkosi Z's update04 Dec 2017, 14:33
Reviewer Update
That's not true, I never said I will carry on with the contract. What I said was that I would consult with my family and you must expect my delivery. Your recordings are selective.
BZ
Bonginkosi Z's update06 Dec 2017, 12:21
Reviewer Update
Still awaiting for the response from the escalation of team at Selldirect about my challenge.
BZ
Bonginkosi Z's update07 Dec 2017, 16:18
Reviewer Update
I have listened to the recordings, the agent told me that he is reducing the rates from R1.50 to 69c for other network calls. He was not clear where the reduction of rates is exclusive from the 3000 minutes. Selldirect is tricking customers with their answers, now they if it difficult to accept that they ******* me. To date I never received the email address of the supervisor they promised to send to me. Word of advise, please everyone here must be aware of taking Telkom contracts through Selldirect. If you want a new or upgrade contract please call Telkom direct to avoid the headache. when they call they introduce themselves as Telkom. I wish Telkom review the service given to Selldirect, because their brand will be damaged.