sW
sean W
1 reviews | Active since Dec 2015
01 Dec 2015, 18:39
i think sell direct is up to ****
i renewed my contract waited 20 days for my phone the 3 days after my phone went back to then out of box failure that was the 28 october after a long battle they tell me a bull storie that samsung s6 edge has been discontinued i phoned samsung and they said its not true<br> after that i called them again they said they are going to cancel my contract when i went to telkom they had canceled some other number not evev my number and put that number on my name<br> I think they are pathetic and do not belong in the new south africa
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Selldirect's replyOfficial
04 Dec 2015, 14:44Hello hellgardwiese,
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
Unfortunately the handset that was delivered to you was deemed as Out of Box Failure confirmed by Telkom Repair Centre.
Regrettably we are current experiencing a stock Shortage of this particular unit and relayed the information to you. We are unable to confirm as to when we will receive stock of the unit and referred you to a store to assist with the upgrade.
Your renewal has been reversed as discussed,
Once again, We apologies for the inconvenience caused.
Trust the above is in order
Kind Regards
Selldirect
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
Unfortunately the handset that was delivered to you was deemed as Out of Box Failure confirmed by Telkom Repair Centre.
Regrettably we are current experiencing a stock Shortage of this particular unit and relayed the information to you. We are unable to confirm as to when we will receive stock of the unit and referred you to a store to assist with the upgrade.
Your renewal has been reversed as discussed,
Once again, We apologies for the inconvenience caused.
Trust the above is in order
Kind Regards
Selldirect
Selldirect's reply04 Dec 2015, 14:44
Official
Hello hellgardwiese,
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
Unfortunately the handset that was delivered to you was deemed as Out of Box Failure confirmed by Telkom Repair Centre.
Regrettably we are current experiencing a stock Shortage of this particular unit and relayed the information to you. We are unable to confirm as to when we will receive stock of the unit and referred you to a store to assist with the upgrade.
Your renewal has been reversed as discussed,
Once again, We apologies for the inconvenience caused.
Trust the above is in order
Kind Regards
Selldirect
Thank You for taking the time to notify us of your query.
Please accept our sincerest apologies for all inconvenience and frustration caused.
Unfortunately the handset that was delivered to you was deemed as Out of Box Failure confirmed by Telkom Repair Centre.
Regrettably we are current experiencing a stock Shortage of this particular unit and relayed the information to you. We are unable to confirm as to when we will receive stock of the unit and referred you to a store to assist with the upgrade.
Your renewal has been reversed as discussed,
Once again, We apologies for the inconvenience caused.
Trust the above is in order
Kind Regards
Selldirect