1 reviews | Active since Aug 2014
HOW CAN SELL DIRECT BE ALLOWED TO OPERATE?
What a pity that I did not read all the comments on HelloPeter.com BEFORE I said YES to the telemarketer, who offered me my current Telkom deal.<br> Despite the issues with the sim not being activated as promised, I had a HUGE Billing Shocker!!!<br> Firstly, the contract I accepted is for a SmartPlan 100, allowing me UNLIMITED DATA until end March 2016 @ R139.00 per month. I received my billing, stating that I owe Telkom R820.57?? Of which R708.13 was for ADD ON INTERNET BUNDLE. It is quite obvious that I will be totally DAFT if I app**** for additional data while I have UNLIMITED DATA!!! I went to a Telkom branch to resolve, but have not had any feedback. The lady at Telkom, assisting me also the questioned the obvious- why on earth would anyone load add on data on a SmartPlan 100?<br> I'm waiting anxiously for feedback and I will not allow a debit order to go through for services I DID NOT ASK FOR. i wanted the amount reversed, but to date no-one has come back to me.
Thank you for advising us of your query.
Telkom recently upgraded their systems which resulted in a number of errors. One of the errors was that at activation, some clients went active with additional bundles which are not part of their offer.
We have escalated with Telkom and asked them to remove the bundle and correct the billing before it is due.
One of our consultants will contact you shortly to confirm your information so we may provide you with feedback as soon as it is received.
Please accept our sincerest apologies for this confusion.
Kind Regards,
SDM Team
Thank you for advising us of your query.
Telkom recently upgraded their systems which resulted in a number of errors. One of the errors was that at activation, some clients went active with additional bundles which are not part of their offer.
We have escalated with Telkom and asked them to remove the bundle and correct the billing before it is due.
One of our consultants will contact you shortly to confirm your information so we may provide you with feedback as soon as it is received.
Please accept our sincerest apologies for this confusion.
Kind Regards,
SDM Team