Horrid Experience with Sell Direct

I was approached by a call centre consultant from Sell Direct named Sheila. She told me about a Telkom Mobile deal where I would pay R99 a month for a Sony Xperia E1. I was told the phone will be delivered to me within 7 working days. The phone arrived 2 weeks later on 15 March 2015. I was told that my phone will be RICA'd on the same day and I would be able to use the phone within 48 hours, this never happened. Another call centre consultant named Yusuf called me on 17 March 2015. I told Yusuf that I received the phone 3 weeks ago and my sim was still not activated, he told me that he's not sure but my number landed on his desk that morning and he was calling me to port my number. I explained to him that the phone would shut down and reboot on it's own. He told me that I have the phone for a month and I can't return it. He advised me to go to a Telkom Mobile store. He said that he would port my number and I should reboot my new phone after 8pm. After 8pm that night my original Vodacom sim stopped working and I rebooted my new phone which is still not activated. I asked to spk Yusuf's manager who was to busy at the time, that manager never returned my call.