KL
Karen L

1 reviews | Active since Jul 2015

07 Jul 2015, 13:26

Horrible Service

SellDirect contacted me several weeks ago in connection with my Telkom upgrade. I accepted their offer, yet it took 4 weeks for them to deliver my phone.<br> <br> Each time I attempt to contact them, they do not answer their phones.<br> <br> I received my phone today, but they sent the wrong sim card (I need a nano sim and they sent a micro sim). I have phoned them 12 times so far (today), but they simply do not answer any of their calls. They have answered twice, but left the phone answered, without speaking, leaving me to hear them chatting and laughing in the background.<br> <br> If my issue is not resolved by the end of today, I will be forced to take the necessary steps. It is time that the newspapers find out about the horrible service experienced by not only myself, but the countless other complaints of the same nature (all seen on hellopeter.com).<br>

0
Replies (1)
Selldirect
Selldirect's reply08 Jul 2015, 16:27
Official
Hello KML123,

Thank you for taking the time to notify us of your query.

We have been experiencing huge call volumes, please accept our sincerest apologies for all inconvenience and frustration caused.

Your renewal failed on the 07.07.2015 and we have escalated with Telkom to assist, we should receive feedback by no later than tomorrow and process the activation.

One of our consultants will contact you shortly with more detail.

Kind Regards
Selldirect