KD
Keabetswe D

1 reviews | Active since Sept 2012

05 Jun 2017, 09:59

Horrible Service

<p>I was stalked by Selldirect to offer me a Telkom contract. I agreed to the contract with insurance. I received the package within 10 working days. After receiving the package I called to activate the new simcard and was informed that it will be done before 17h00 on Friday, 2 June 2017. Today its Monday and the sim card is still not ativated. I have been trying to call and the phones ring unanswered. Now I want to cancel this contract as I cannot continue to be in any form of contract with such a company. I regret not reading reviews about this company prior to agreeing to the contract. The most irritating thing is that they really stalk you but after they get what they want there is no after service at all. I can promise you that Selldirect will not get a cent from me. I therefore need to arrange for the package to be collected and cancel this contract. I need to forget abot this company very fast. </p>

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Replies (1)
Selldirect
Selldirect's reply14 Jun 2017, 10:55
Official

Thank you for advising us of your query.

We have looked into your query and can confirm that the delay was due to repeated errors with the activation system.We had one of our consultant contact you to assist with resolution, we can confirm that your line was successfully processed on 06.06.17.

Please accept our sincerest apologies for the delay.

Kind Regards,

SDM Team