1 reviews | Active since Mar 2020
********** contract reopen on my name as account was paid up an cancel by telkom dishonest staff
Good I trust you well thank you for the reply but what you wrote on the comments is such a incorrect statement as I have given the p30 back because of telkom ********** activity and your drivers pick up the phone on the 10/06/2020 as this was for a different contract for a 08152 number not for the cancellation contract that was paid up Randall still phoned me back to beg me to take the phone back as he will loose his job his team leader tasneem also phoned me back to say that I should reconsider please check your calls as it is recorded I never had a conversation with an agent that I'm not willing to pay please check and see that my contract was paid up and check your collection forms and see that you have taken the phone back and the reason why mnr skosana cleared my balance is because I gar the phone back your team leaders managers everyone is just so dishonest as the staff and don't investigate to see the injustice that are been done to customers someone change comments on your side and you decide to just believe it I have though that telkom have integrity aswell as the staff but it seems it is your company policy to rip people off I need this wrong to be write I have send emails with proof of what I have done the correct way to telkom I don't know why you still choose to cover up for dishonest staff as this seems to be telkom daily practice I need my name clear as I have the proof of my communication with your agents as I will go further to the ombudsman if you don't rectify this I have proof check your recordings and deal accordingly please
The package was delivered on 14/08/2019 and upon confirmation of delivery, our activation team struggled to make contact with you to advise that your account was in suspension and funds must be collected before the upgrade is processed. Your account was updated on 08/01/2020 with a new number as the device was still in your possession, sms notification was sent to you.
On 04/02/2020 you called in to log a complaint for the charges received, the sales call was found that the incorrect number was initially captured by the consultant, this was fixed with a number swop to the number you initially wanted and Telkom was emailed to waive charges.
On 09/06/2020 you called in again to request cancellation, collection was arranged and the unit was returned to stock. The consultant who initially sold you the contract got in touch with you and convinced you to take the contract back and the unit was re-delivered to you on 29/06/2020 on waybill ***RTS, confirmation was received from the couriers on 30/06/2020 that the unit had been successfully re-delivered to the client and the upgrade was reprocessed on 02/07/2020 on the correct number.
We received another complaint from you on 24/11/2020 following up on cancellation. You advised us that you spoke to a Telkom consultant by the name of Brandon Skosana who advised you that everything was resolved and the device is yours to keep. You were advised that we cannot cancel the contract without the device being returned into stock.
The device has still not been returned meaning we are still unable to proceed with cancellation.
You can expect a call back to advise further on possible resolution.
Kind Regards,
SDM Team
The package was delivered on 14/08/2019 and upon confirmation of delivery, our activation team struggled to make contact with you to advise that your account was in suspension and funds must be collected before the upgrade is processed. Your account was updated on 08/01/2020 with a new number as the device was still in your possession, sms notification was sent to you.
On 04/02/2020 you called in to log a complaint for the charges received, the sales call was found that the incorrect number was initially captured by the consultant, this was fixed with a number swop to the number you initially wanted and Telkom was emailed to waive charges.
On 09/06/2020 you called in again to request cancellation, collection was arranged and the unit was returned to stock. The consultant who initially sold you the contract got in touch with you and convinced you to take the contract back and the unit was re-delivered to you on 29/06/2020 on waybill ***RTS, confirmation was received from the couriers on 30/06/2020 that the unit had been successfully re-delivered to the client and the upgrade was reprocessed on 02/07/2020 on the correct number.
We received another complaint from you on 24/11/2020 following up on cancellation. You advised us that you spoke to a Telkom consultant by the name of Brandon Skosana who advised you that everything was resolved and the device is yours to keep. You were advised that we cannot cancel the contract without the device being returned into stock.
The device has still not been returned meaning we are still unable to proceed with cancellation.
You can expect a call back to advise further on possible resolution.
Kind Regards,
SDM Team