********** contract open on my name at she'll direct by Randall the agent and the supervisor tasneem

It has been 2 months and telkom has not resolve my issue regards to a ********** contract that was open on my name as the phone was taken back a p30 huawei 10 June 2020 my contract of *** ended in 4/02/2020 but my contract was re open they won't send me the recordings to hear but now my contract that I pay every month and that ends November has been suspended why would I pay 2 contracts for 2 years every month and not the 1 contract I does not make sense and now one makes contract trying to assist their customer service is so poor because they just so skelem like their consultants it shows you allow this to make targets **** innocent customers to earn incentives and now I'm one of those people I want my name clear or I'm taking this futher ombuds man lawyers because I have proof of all my discussions and seeking for help as a customer all the emails I have send but nothing I have my proof **********