RN
Renisha N
1 reviews | Active since Oct 2019
12 Aug 2021, 11:54
********** contract
Pathetic customer service. ********** company. They promised me an upgrade with certain benefits and never deliver. Janey....Ashleen September....and zulfah....the worst customer service reps ever...I'm absolutely disgusted with their service!!!
Helpful (0)
Replies (1)0
Replies (1)
Selldirect's replyOfficial
24 Aug 2021, 12:48Thank you for advising us of your query.
We see the complaint is relating to promo benefits which are not visible when doing a normal balance check.
These benefits are however available when checking the comprehensive benefits listed on your Telkom App.
The package you have agreed to provides you with 40GB + 40GB of inclusive data with an additional 20GB + 20GB which reflects under your recurring inclusive benefits and recurring night surfer benefits respectively.
Our resolutions team made contact to assist however we are not able to provide full assistance if the client is not willing to undergo the troubleshooting steps for resolution.
We have in the meantime requested a full break down of the benefits provided on your account on the 1st of the month.
You can expect a call back to assist further as soon as this confirmation is received from Telkom.
Kind Regards,
SDM Team
We see the complaint is relating to promo benefits which are not visible when doing a normal balance check.
These benefits are however available when checking the comprehensive benefits listed on your Telkom App.
The package you have agreed to provides you with 40GB + 40GB of inclusive data with an additional 20GB + 20GB which reflects under your recurring inclusive benefits and recurring night surfer benefits respectively.
Our resolutions team made contact to assist however we are not able to provide full assistance if the client is not willing to undergo the troubleshooting steps for resolution.
We have in the meantime requested a full break down of the benefits provided on your account on the 1st of the month.
You can expect a call back to assist further as soon as this confirmation is received from Telkom.
Kind Regards,
SDM Team
Selldirect's reply24 Aug 2021, 12:48
Official
Thank you for advising us of your query.
We see the complaint is relating to promo benefits which are not visible when doing a normal balance check.
These benefits are however available when checking the comprehensive benefits listed on your Telkom App.
The package you have agreed to provides you with 40GB + 40GB of inclusive data with an additional 20GB + 20GB which reflects under your recurring inclusive benefits and recurring night surfer benefits respectively.
Our resolutions team made contact to assist however we are not able to provide full assistance if the client is not willing to undergo the troubleshooting steps for resolution.
We have in the meantime requested a full break down of the benefits provided on your account on the 1st of the month.
You can expect a call back to assist further as soon as this confirmation is received from Telkom.
Kind Regards,
SDM Team
We see the complaint is relating to promo benefits which are not visible when doing a normal balance check.
These benefits are however available when checking the comprehensive benefits listed on your Telkom App.
The package you have agreed to provides you with 40GB + 40GB of inclusive data with an additional 20GB + 20GB which reflects under your recurring inclusive benefits and recurring night surfer benefits respectively.
Our resolutions team made contact to assist however we are not able to provide full assistance if the client is not willing to undergo the troubleshooting steps for resolution.
We have in the meantime requested a full break down of the benefits provided on your account on the 1st of the month.
You can expect a call back to assist further as soon as this confirmation is received from Telkom.
Kind Regards,
SDM Team