LM
Lavinia M

1 reviews | Active since Jul 2016

04 Aug 2021, 10:47

*****

Good day people i have so much disappointment till today I'm struggling since June to sort this issue out and still today I'm paying for a contract i don't have or a phone sell direct has linked to me and I don't have the phone. They keep on telling me that they have removed my name and cancelled everything but Telkom says they have not and they say i have to phone after sell direct has sent a driver to collect everything. Telkom is refusing to phone me back i have left so many messages to management and always management is on leave and working from home and cant phone me back. I don't know what to do as my bill at Telkom changes every month and goes up every month. I received my invoice today and its higher then last month my existing contract has gone up and I'm still being billed for a phone I don't have. I need someone to help me.. People need to be careful when taking up contracts and how do we trust out service providers when this is how we are treated.

0
Replies (1)
Selldirect
Selldirect's reply24 Aug 2021, 13:19
Official
Thank you for advising us of your query.

An escalation has been sent to Telkom to provide feedback on the cancellation request.

A case to refund  will be logged as soon as confirmation is received stating your line has been cancelled.

Please accept our sincerest apologies for the delay in resolution.

Kind Regards,
SDM Team