SM
Samukelisiwe M
1 reviews | Active since Jun 2011
17 Apr 2019, 10:04
*****
I complaint to Hellopeter about Selldirect on the 10th April. After my complaint to Selldirect my Prepaid Telkom Wifi Router was deactivated . I went to Telkom on the 15th April 2019 to query about it. I was told that I took a contract with a third party on the 10th April of which I did not. Reference number from Telkom ********** 5 , Wifi line ********** .I still have a pending case with SellDirect not even a phone call after my complaint to Hellopeter.
This is ***** that they are doing cause I didn't take a contract. I don't want any contract with SellDirect. I deal directly with Telkom. Selldirect service is bad . I would appreciate if they can resolve my matter.
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Selldirect's replyOfficial
23 Apr 2019, 10:12Thank you for advising us of your query.
We investigated your complaint and confirmed that all disclosures were made and that the sale was above board. You were contacted with findings and advised on your options.
Telkom Mobile is your service provider, Selldirect Marketing cannot deactivate any accounts under any circumstances. You can expect a follow up call to advise further on your options.
Kind Regards,
SDM Team
We investigated your complaint and confirmed that all disclosures were made and that the sale was above board. You were contacted with findings and advised on your options.
Telkom Mobile is your service provider, Selldirect Marketing cannot deactivate any accounts under any circumstances. You can expect a follow up call to advise further on your options.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply23 Apr 2019, 10:12
Official
Thank you for advising us of your query.
We investigated your complaint and confirmed that all disclosures were made and that the sale was above board. You were contacted with findings and advised on your options.
Telkom Mobile is your service provider, Selldirect Marketing cannot deactivate any accounts under any circumstances. You can expect a follow up call to advise further on your options.
Kind Regards,
SDM Team
We investigated your complaint and confirmed that all disclosures were made and that the sale was above board. You were contacted with findings and advised on your options.
Telkom Mobile is your service provider, Selldirect Marketing cannot deactivate any accounts under any circumstances. You can expect a follow up call to advise further on your options.
Kind Regards,
SDM Team
Best regards,