FALSE PROMISES & BAD SERVICE

I app**** for a contract last month.I called sell direct to do a follow up first week in July 2015 and has been advised the package with the Blackberry Z3 has been discontinued was then forced to take out a contract with a device unknowm to me.The new device(Samsung A3)was delivered at my workplace with the necessary documentation requested for the Courier to return to Sell Direct.On the packaging it states that the customer neeeds to be contacted from the courier agents device but he advised that he does not have airtime.<br> <br> Without any to date the customer had to do a follow up and since date of delivery on the 13 July 2015 the device and contract simcard is not activated.I called customer care spoke to several agents which transferred me from pillar to post,even sent numerous emails for the activation feedback.I was advised the simcard will only be activated after 72 hours which is way past the given turnaround time.<br> <br> I demand the contract simcard to be activated if not a contract cancellation process will be followed where no termination fees to be charged as the sales agents and activation department is at fault.<br> <br> INCOMPITENT AND ILLERATE STAFF