FL
Francois L
1 reviews | Active since Apr 2022
07 Apr 2022, 09:58
False marketing from Selldirect
I had a bad experience with Sell direct. They sold me a new contract under the false impression that it is a current upgrade. When I checked on activation they told me it's a new contract. When I asked to collect the wifi ****le in its original package they arrogantly told me the package was damaged and they will not take it back. I have asked on numerous occasions that management must call me back as they are never available if I call them to try and resolve this issue. When discussing it with Telkom they said that Selldirect is very arrogant and Telkom advised me to never agree on a sale from them again as they had lots of complaints from people who got caught by them. Please do not support them at all.
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Selldirect's replyOfficial
11 Apr 2022, 11:27Thank you for advising us of your query.
We have looked into your complaint and can confirm that the sales call between you and the consultant was above board and the agent discussed all mandatory disclosures including the condition of the box upon return.
During the resolution process you were asked to provide pictures of the device box from all angles, please note SDM does not accept back any damaged items and in accordance with the cpa you were advised on your rights.
You can expect a call back to discuss your options further but please note the warehouse rejected the pictures received due to damage.
Kind Regards,
SDM Team
We have looked into your complaint and can confirm that the sales call between you and the consultant was above board and the agent discussed all mandatory disclosures including the condition of the box upon return.
During the resolution process you were asked to provide pictures of the device box from all angles, please note SDM does not accept back any damaged items and in accordance with the cpa you were advised on your rights.
You can expect a call back to discuss your options further but please note the warehouse rejected the pictures received due to damage.
Kind Regards,
SDM Team
Selldirect's reply11 Apr 2022, 11:27
Official
Thank you for advising us of your query.
We have looked into your complaint and can confirm that the sales call between you and the consultant was above board and the agent discussed all mandatory disclosures including the condition of the box upon return.
During the resolution process you were asked to provide pictures of the device box from all angles, please note SDM does not accept back any damaged items and in accordance with the cpa you were advised on your rights.
You can expect a call back to discuss your options further but please note the warehouse rejected the pictures received due to damage.
Kind Regards,
SDM Team
We have looked into your complaint and can confirm that the sales call between you and the consultant was above board and the agent discussed all mandatory disclosures including the condition of the box upon return.
During the resolution process you were asked to provide pictures of the device box from all angles, please note SDM does not accept back any damaged items and in accordance with the cpa you were advised on your rights.
You can expect a call back to discuss your options further but please note the warehouse rejected the pictures received due to damage.
Kind Regards,
SDM Team