1 reviews | Active since Jul 2017
False Advertising and Marketing
<p>I was called by Selldirect Consultant. I then took out Telkom Mobile Package Huawei E5573 Router, the consultant told and sent me an email stipulating that the contract consist of 5GB of data and 10GB of nite data, upon seeing the statement and communicating with Telkom consultants I discovered that the contract only gives me 2GB of data, was adviced that I need to call selldirect by telkom. </p> <p> </p> <p>Called selldirect, the consultants there sent me pillar to post, and its been a week now. Infact the consultants after hearing the reason for my call, dropped the call, I have sent the email ********** and didnt receive the help I needed. </p> <p> </p>
Thank you for advising us of your query.
We have checked on Telkom's activation system and all appears to be correct but Telkom's billing system indicates that you are getting significantly less data than agreed to. We have escalated with Telkom's billing department to investigate for resolution, you can expect a call back during the course of the day to advise further on the query.
Please accept our sincerest apologies for the error.
Kind Regards,
SDM Team
Thank you for advising us of your query.
We have checked on Telkom's activation system and all appears to be correct but Telkom's billing system indicates that you are getting significantly less data than agreed to. We have escalated with Telkom's billing department to investigate for resolution, you can expect a call back during the course of the day to advise further on the query.
Please accept our sincerest apologies for the error.
Kind Regards,
SDM Team
