1 reviews | Active since May 2016
**** Promises & Pathetic service from SellDirect
3 months after returning the sealed device and requesting a cancellation within the stipulated cooling period, I am having to follow up with SellDirect with regards to a contract that was long cancelled but is still being billed to my account. I keep receiving Telkom invoices indicating that the contract I signed up and cancelled with SellDirect is still active and being charged on my account. After all the calls and emails to SellDirect I am in utter disbelief and disappointment. This is totally unacceptable and unprofessional. I have been sent from pillar to post by Alicia Mentor, Michael Meyer, and Jodie and I am sick and tired of running after SellDirect. Please help me understand what is happening here and please may this be escalated further? All I need is for my account to be cancelled with Telkom and all my money refunded ASAP.
Cancellation was escalated with the Telkom cancellations team in May upon receipt of the device at the warehouse.
We have escalated the matter with Telkom for urgent resolution at which point any collected monies will be refunded to your account.
you can expect a call back during the course of the day to advise on the status of your resolution.
Please accept our sincerest apologies for the delay in activation.
Regards,
SDM Team
Cancellation was escalated with the Telkom cancellations team in May upon receipt of the device at the warehouse.
We have escalated the matter with Telkom for urgent resolution at which point any collected monies will be refunded to your account.
you can expect a call back during the course of the day to advise on the status of your resolution.
Please accept our sincerest apologies for the delay in activation.
Regards,
SDM Team