BK
Bongani K
1 reviews | Active since May 2014
16 Aug 2015, 13:06
FAILURE TO DELIVER 3G MODEM
Sell direct failed to deliver the 3g modem on the agreed date. The time frame of 10 working days has lapsed and on the other hand they have debited my account.
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Selldirect's replyOfficial
17 Aug 2015, 14:28Hello BonganiFuntom,
Thank you for bringing this to our attention.
The delay in delivery was due to an error with Telkom's Vetting system. The error was consequently resolved and positive feedback on your application was received on the 8th.
We received a call from you on the 11th at which point you requested cancellation. We have put through a refund request with the banking department.
One of our consultants will contact you shortly to advise further.
Please accept our sincerest apologies for any frustration caused.
Kind Regards,
Selldirect Team
Thank you for bringing this to our attention.
The delay in delivery was due to an error with Telkom's Vetting system. The error was consequently resolved and positive feedback on your application was received on the 8th.
We received a call from you on the 11th at which point you requested cancellation. We have put through a refund request with the banking department.
One of our consultants will contact you shortly to advise further.
Please accept our sincerest apologies for any frustration caused.
Kind Regards,
Selldirect Team
Selldirect's reply17 Aug 2015, 14:28
Official
Hello BonganiFuntom,
Thank you for bringing this to our attention.
The delay in delivery was due to an error with Telkom's Vetting system. The error was consequently resolved and positive feedback on your application was received on the 8th.
We received a call from you on the 11th at which point you requested cancellation. We have put through a refund request with the banking department.
One of our consultants will contact you shortly to advise further.
Please accept our sincerest apologies for any frustration caused.
Kind Regards,
Selldirect Team
Thank you for bringing this to our attention.
The delay in delivery was due to an error with Telkom's Vetting system. The error was consequently resolved and positive feedback on your application was received on the 8th.
We received a call from you on the 11th at which point you requested cancellation. We have put through a refund request with the banking department.
One of our consultants will contact you shortly to advise further.
Please accept our sincerest apologies for any frustration caused.
Kind Regards,
Selldirect Team