Extremely disappointed with the service delivery and product delivery

I was contacted by a sales consultant from Sell Direct Marketing( a sales agency that represents Telkom) who offered me a contract on a cellphone device. I agreed to the contract and was promised delivery within 3 - 7 days which is reasonable.

However the device was delivered almost 2 weeks later than the promised time, to add onto it the device I was provided was not the one I signed and agreed for.

I was called the next day by Sell Direct Marketing advising me that they delivered the wrong device and that if I wanted to keep the device I need to pay extra on the agreed instalment or they can collect the device and deliver my device within another 7 days.

This is completely ridiculous and ludicrous as how can I be held accountable for someone else's error and they expect me to pay more or wait longer for a service which is long overdue.

I refused to wait longer and advised them to cancel the contract and I can take my business elsewhere as this certainly is not acceptable within any professional business practice.

Furthermore the support line is a disaster you can call their customer care line which rings forever and no one ever gets back to you.

I am extremely disappointed and frustrated at this pathetic service and I will report this matter at the Ombudsman.

Not only are you guys losing valuable clients but you are damaging your brand and Telkom's brand.

I will not recommend any person to sign up for any of your products and services as you cannot deliver on your promise. Your service is pathetic and you can come pick up your device if you cant deliver a service and Im not paying no cancellation fees.