empty promise

I am not happy about the service I am receiving from selldirect, I bought a cellphone, Telkom mobile and yesterday they called me that the phone will be activated around 19:30 in the evening, sure enough around 19:00 I receive an mtn asking about a request they received to port my number. I thought by 19:30 the mtn number will be automatically deactivated so i can put the new telkom mobile simcard, but no, it didnt happen. this morning i try to put in the new sim card it say unregistered sim. Now i tried again calling them, the phone rings unanswered. I am really frustrated and am thinking of cancelling the whole thing because I cannot sit with a phone that is not working for more than four days and the are saying nothing, they are supposed to be calling me wanting to make sure the phone is working, but they expect me to call them and keep listening to a ringing phone with no answer.<br> <br> Jabu Radebe