DUPED BY SELL DIRECT

Near the end of my previous contract with Telkom, I was being phoned and phoned and phoned to upgrade by what I thought was Telkom.

A lady, named, Eliza (not sure), told me I would be getting a Huawei P8 lite with lots of talk time, data, etc for R179 per month. AND that I would be getting 10 gigs per month for the first three months as a freebie.

I asked her again and again are you sure it is only R179 and she said yes.

And I asked her again and again if I will really be getting the 30 gigs and she said yes.

Well, i got the package from a company called Sell Direct, which I thought was a delivery company for Telkom.

Because I was under the impression I am talking to Telkom all the time.

That was about 25 January, plus/minus.

In February I got an account to be paid for nearly R300!!!!!!!!!!!!!

What I cannot afford!!!!

Plus I did not get my 30 gigs.

I had to complain on FB and on Telkom Community website and I went into the Telkom store and I phoned several Telkom agents on 180.

i was given the run around.

NOBODY got back to me on this. Not Telkom or Sell Direct.

Every day I ask for a detailed balance statement.

Eventually yesterday I saw that now I have been given the 30 gigs.

But I am still stuck with an account of nearly R300.

How is that possible?

Sell Direct has really made me a very miserable Telkom customer.

Telkom also did not assist me.

I am not happy at all.

And all of this in my first two weeks of my new upgraded contract.

NEVER AGAIN