Do they even exist?

<p>Is it a middle child? A delinquent adult? A junkie or a parlimanterian? Oh wait, they're a parastatal! Ladies and gentelmen, push your glasses up by the nose bridge, sharpen your ear lobes and allow me to tell you a story about Hellkom AND Sell Direct. You see, a call centre agent by the name of Tariq called me on behalf of Telkom. I understand that Telkom now outsources their sales and SellDirect does it, not my problem - their business model, I'm just a customer. Anyways, Tariq called me a few weeks ago about a 10gig + 10 gig Wi-fi special which I signed up for, my router and my sim card arrived but in true Telkmo style NOBODY put ina request to activate my simcard after the delivery guy RICA'd the SIM and I phoned Telkom twice to ask them to activate it. Eveeeeeeeeeeeeeeeeeeentually they decided to activate it on the 19h of December, no explanation for the delay... I'm yet to go home to check if my WiFi is working. </p> <p> </p> <p>Episode 2: I asked Tariq to upgrade my current 500MB data contract to a 1 Gig free me contract and he said no problem, they'll send me a new sim card so I must use up all my data in the next week (which I did DUH) but here's the hilarious part - two weeks later, NO BLEEPIN SIM CARD! I have been calling EVERY department and EVERY number at Telkom and none of them can help me after I've been on hold for 29minutes,47 seconds, they give me the same numbers for Sell Direct ( ********** 700 or 7500) and when I phone Sell Direct they asked me to call Telkom OR their number no longer exists. SO now, I ask - who is Tariq? Why did he not put my upgrade through? Who on Telkom's side messed up? When I phoned Telkom or they phone me back, they respond that THEY can't contact Sell Direct, I must - now remember earlier I told you it was THEIR business decision to partner with Sell Direct so they must sort their paw-paw out. They said that it's "not their job" tp contact Sell Direct. I've been back and forth, lots of airtime later and still nobody knows where Tariq is, the Sim Card is or why I haven't been aactivated. I have been to the Telkom store at the Tygervalley Shopping Centre and they cna't help me becuase it was via the Call Centre.</p> <p> </p> <p>Now I sit and wonder, pee tight on my bladder, cliff-hanger and I so badly want this to end but alas. Telkom, Sell Direct, Tariq, Channel, Nonhlanhla and EVERY department and Team Leader at Telkom has left me hanging. With no acknowledgement that I've been **** to by Sell Driect and Telkom and no acknowledgement that MY consumer to business agreement is with Telkom and NOT Sell Direct. Let's wait and see, perhaps father christmas willd eliver my SIM, activate my upgrade but who knows what we should be expecting form another parastatal? </p> <p> </p> <p>A round of umqombothi at the Saxonwold Shebeen while we wait fo rthe next Telkom, Sell Direct episode? The way I'm binge calling this Telkom and Sell Direct, you'd swear SASSA was providing the airtime!</p>