DO NOT DO BUSINESS WITH SELLDIRECT

I took delivery of a tablet on 22 January. When I received my simcard activation, I was told it would take 72 hours to be activated. I duly inserted my simcard without any effort. I in fact had unknowingly inserted it the wrong way round. 72 hours later, not being able to use my tablet, I tried calling SellDirect. I am not always near a landline, nor am I able to make calls during the day. I tried calling them on my return home. They were closed, I tried caling them on the Saturday morning. They were closed. I therefore went directly to Telkom with the problem, who confirmed that the simcard had been inserted incorrectly and they duly sent it off to a "repairer" for the matter to be rectified. This was on 29 January - a week later. I am now told that my tablet is out of warranty. I have to pay R400 to have a brand new tablet repaired. I managed to get hold of Selldirect after that. I was then told my phone has a one year warranty. The repairer then stated that a simcard port is not covered by the warranty. This was then confirmed by Selldirect in a subsequent call. Nobody knows what they are doing. The fact that they had sent me a dud tablet has nothing to do with it. I have worked with simcards many times over the years. Inserting a simcard should not cause damage. I want this brand new, unused but DAMAGED tablet replaced. This they do not appear to want to do - I must pay for repairs on a week old tablet! I lost my temper with them and insisted that a manager call me. This is yet to happen. I have not as yet received my first account - an account for a tablet that I don't have and if I did, I cannot use. Why should I have to pay for a tablet repair within a week of having received it. I am taking legal opinion on this matter.