aV
anthony V
1 reviews | Active since Jun 2011
01 Aug 2017, 10:13
Dishonest!
<p>I was contacted by an agent promoting a Telkom product. I agreed on a deal and was promised that after R90 admin fee was deducted from my bank account I would receive the device by hand delivery. 2 days after deducting the fee I received a sms informing me that my application was declined. No reason for the decline was given. I have tried to contact Selldirect on the number given in a SMS. The phone rings for a while and then just cut off.</p> <p>I did not sign up to give you my money for nothing! refund me and keep your business! What kind of a business takes customers money and then ignore them?</p>
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Selldirect's replyOfficial
01 Aug 2017, 10:51Thank you for advising us of your query.
We have investigated and we can confirm that your application was unsuccessful due to an outstanding amount that was flagged during Telkom's credit check.
As such we are unfortunately unable to carry on with the application as Telkom will not allow us to activate your line. An automatic refund has been set and you can expect the admin fee deducted to be available in your account on the 15th of August 2017.
Apologies for any frustration caused.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply01 Aug 2017, 10:51
Official
Thank you for advising us of your query.
We have investigated and we can confirm that your application was unsuccessful due to an outstanding amount that was flagged during Telkom's credit check.
As such we are unfortunately unable to carry on with the application as Telkom will not allow us to activate your line. An automatic refund has been set and you can expect the admin fee deducted to be available in your account on the 15th of August 2017.
Apologies for any frustration caused.
Kind Regards,
SDM Team
Best regards,