1 reviews | Active since Apr 2017
disgusting and evasive service
<p>Hi</p> <p> </p> <p>I was telephonically contacted by a salesperson from sell direct with a view to upgrading my telkom mobile contract. i agreed to do so and received my mobile wi fi device from sell direct a few weeks days later. tHe sales rep. of sell direct assusred me i would be able to use the device on 1/4/2017. To my dismay i was unable to do so and since then i have been given the runaround by sell direct as well as telkom. all i required was for either of them to activate the new SIM that i had received with the mobile device from sell direct.</p> <p>i have just read of a similar horror story that one of my other SAcompatriots have benn subjected to by these very same organisations.</p> <p> </p> <p>Thus far i have been unable to contact selll direct and they are not responding to my e mails either.</p> <p> </p> <p>Telkom has assured me that the only contract i have is withem and it is on a month to month basis. However on reading the other gentlemans horrific experienced i am now resigning myself to the same experience as him.</p>
Thank you for advising us of your query.
Your application returned an error on the Activation system which we have escalated with Telkom's support centre for resolution. As per your request we have stopped all attempts to resolve the error as you have requested that this line be ceased as you now intend on going in store to do your upgrade.
One of our consultants is currently trying to resolve the collection of the device per your CPA rights.
Please accept our sincerest apologies for any frustration caused.
Kind Regards,
Selldirect Team
Thank you for advising us of your query.
Your application returned an error on the Activation system which we have escalated with Telkom's support centre for resolution. As per your request we have stopped all attempts to resolve the error as you have requested that this line be ceased as you now intend on going in store to do your upgrade.
One of our consultants is currently trying to resolve the collection of the device per your CPA rights.
Please accept our sincerest apologies for any frustration caused.
Kind Regards,
Selldirect Team
Hi thank you for your kind indulgence in this matter.One of your consultants have consulted me after your mail informing me that i had to send a pic of the mobile device.On sending the pic i received a call stating that i could not return the device and i had to pay a fee of R542 for the device.I agreed to this and asked the consultant for your banking details and a written confirmation hat ther would be no more chages in future and that my contract be cancelled.The reply from your side is till forthcoming.I received a call today from one of your consultants/Telkoms consultants to verify my ID number, which I promptly did . I now find that my previous sim card wih Telkom has been de-activaed and the SIM xard i received from sell direct has been activated. Please advise as to the status of my contract and future charges as i am utterly confused
Hi thank you for your kind indulgence in this matter.One of your consultants have consulted me after your mail informing me that i had to send a pic of the mobile device.On sending the pic i received a call stating that i could not return the device and i had to pay a fee of R542 for the device.I agreed to this and asked the consultant for your banking details and a written confirmation hat ther would be no more chages in future and that my contract be cancelled.The reply from your side is till forthcoming.I received a call today from one of your consultants/Telkoms consultants to verify my ID number, which I promptly did . I now find that my previous sim card wih Telkom has been de-activaed and the SIM xard i received from sell direct has been activated. Please advise as to the status of my contract and future charges as i am utterly confused