Disgusted with service
My dad upgraded 2 contracts with one of your agents. Today only 1 phone came yet both contracts were upgraded at the same time. The agent asked us which colour, and we said black. Today the one phone that arrived was blue. We wish to formally communicate that we have decided to cancel both upgrades and we don't want the devices any more. We are within our consumer rights to cancel right now. We do not appreciate the way this agent proceeded and therefore want to cancel.
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Selldirect's replyOfficial
10 Feb 2022, 10:26Thank you for advising us of your query.
The package has been collected and received at the warehouse. A request to cancel has been sent to Telkom and as soon as the case is resolved you will receive a case number via sms with a case number.
please accept our sincerest apology for the delay in resolution.
Kind Regards,
SDM Team
The package has been collected and received at the warehouse. A request to cancel has been sent to Telkom and as soon as the case is resolved you will receive a case number via sms with a case number.
please accept our sincerest apology for the delay in resolution.
Kind Regards,
SDM Team
Selldirect's reply10 Feb 2022, 10:26
Official
Thank you for advising us of your query.
The package has been collected and received at the warehouse. A request to cancel has been sent to Telkom and as soon as the case is resolved you will receive a case number via sms with a case number.
please accept our sincerest apology for the delay in resolution.
Kind Regards,
SDM Team
The package has been collected and received at the warehouse. A request to cancel has been sent to Telkom and as soon as the case is resolved you will receive a case number via sms with a case number.
please accept our sincerest apology for the delay in resolution.
Kind Regards,
SDM Team