AM
Anthony M

1 reviews | Active since Jul 2021

16 Jul 2021, 20:52

DID SELLDIRECT JOIN ON THE LOOTING SPREE THE SOUTH AFRICAN STYLE - IT IS ASHAMING IF SO!

I am so disappointed with Telkom. By the way, my upgrade recorded data service contract is not even with them, it is with their 3rd party marketing company, Sell Direct. I realised this just after the 7th call attempt on customer care after many days. Early this year I upgraded my data contract maintaining my last contract fixed amount. Unfortunately, from April the 'looting' spree started in the name of subscriptions I apparently did via USSD, which I have no idea how, or when? The SIM I use is in a router that I use, never on a phone. If I did subscribe, can I get the service contract, audio recording or digitally evidence? Calls to *** never went through, 'busy mode' like ages. I am overcharged on this contract, for three months now. I clearly and consciously refused my account to be an be open SIM card when the upgrades were done telephonically by the Sell Direct agent (set to R1.00 extra limit). For this account to exceed this limit without my consent is a breach of agreement. For lack of better words this is utter 'looting', ***** and clear customer exploitation from these two companies (Sell Direct and Telkom). Telkom agents tells me, despite, the account set to R. 1.00 limit, unfortunately it might increase in the future and no one can help about that. Thus, it is useless keeping this expensive for nothing contract. I refuse to be 'looted' and exploited blindly, I hereby request that I am refunded my due. If not, then please help me cancel this account. Before cancellation, please send me the service contract recording to my emails, for keeps. We loot in this country and no one, sadly, can help you on that. Let’s see how far this 'looting' dirty tail is rooted in this country.

0
Replies (2)
Selldirect
Selldirect's reply28 Jul 2021, 12:05
Official
Thank you for advising us of your query.

We have looked through your complaint and while we sympathise with your situation, the matter is service related and must be escalated with Telkom customer service so they may review your VAS services.

You can expect a call back during the day to provide you with guidance as you resolve.

Kind Regards,
SDM Team
AM
Anthony M's update30 Jul 2021, 15:06
Reviewer Update
After waiting for two days with no response from Telkom I opted to call customer care myself. I spoke to one Mr. Njabulo Mkhize customer care for almost a back and forth 'looting successful' response. That no one, not Telkom or Selldirect can help you. I was 'looted' a clean and squarely my hard-earned R.588 in the name of a customer subscription.

The agent, together with waiting over 30 minute’s supervisor’s response that these 'lootings' in the name of subscriptions could and will happen yet again.

I am left with no option, to CANCEL this account immediately. If that is not enough, more conversational drama pursued. Unashamedly in the South African way of 'looting with a care', the customer care agent informed me, that, over and above the looted subscription I had incurred, that I will be liable for yet again a cancellation fee of R.407. Oh, God, where did I go wrong, to be ******, exploited, and looted with care!!

For their info, I am not canceling out of a happy will. I am an unhappy, disturbed, exploited, and abused account holder. My cancellation of this disturbing account is based on:

1. That, NO one, not Telkom or Selldirect can stop me from allegedly subscribing and getting ‘looted’;
2. That, despite this account spend limit set to zero – 0 – NO one, not even Telkom or their 3rd party Selldirect marketing or even the protection of my service contract agreement can protect me the customer on this ‘looting’.

Selldirect and you monster ‘looter’ Telkom, what other reason do I have to keep this depressing account?
NONE WHATSOEVER!!
For someone reading this review, please avoid signing any contract telephonically and more so using these companies, Selldirect marketing freaks, and Telkom data contracts. Believe me, you will be ******, exploited and your monies 'looted', and no one, mark my words, will be able to help you.
Thanks, HelloPeters for this platform, at least I am able to make these monstrous companies, Selldirect marketing, and their sister 'looter' Telkom popular.