Deliberate wrongful informtion.

I was told that I had an internet contract that was a special offer at the time and that I could not continue with it (R199). I was told I have to upgrade with the best option a R359 contract with similar gigs. I was also told it will only apply a month later. When I agreed my contract was terminated within days and my sim cut off. When enquiring at mobile service I was told I could indeed continue on my R199 contract since I was an existing customer... I repeatedly told the person from sell direct that I wanted to continue. After phoning sell direct within the 5 days cool down period I was told I would be phoned back. 9 phonecalls further by myself and having to hold for ever on my account, still no reply and no internet for me 5 days later!