JS
Jaun S
1 reviews | Active since Mar 2017
28 May 2021, 14:16
Cut off and don't deliver
When I was contacted and ugraded 2 Telkom contracts I made it very clear I do not want a pink phone. Over a period of 3 days a courier arrived 3 times with a packet containing only one phone and all three times it was pink. None were accepted and from the very 1st attempt of delivery the one SIM Card stopped working. I cancelled the upgrades but still need to go to a Telkom shop with the useless SIM Card to fix the mess they left me with.
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Replies (4)
Selldirect's replyOfficial
28 May 2021, 14:24Thank you for advising us of your query.
We have escalated the matter with our resolutions team who will reach out to you and ensure a resolution.
Please accept our sincerest apologies for any frustration the situation has caused.
Kind Regards,
SDM Team
We have escalated the matter with our resolutions team who will reach out to you and ensure a resolution.
Please accept our sincerest apologies for any frustration the situation has caused.
Kind Regards,
SDM Team
Selldirect's reply28 May 2021, 14:24
Official
Thank you for advising us of your query.
We have escalated the matter with our resolutions team who will reach out to you and ensure a resolution.
Please accept our sincerest apologies for any frustration the situation has caused.
Kind Regards,
SDM Team
We have escalated the matter with our resolutions team who will reach out to you and ensure a resolution.
Please accept our sincerest apologies for any frustration the situation has caused.
Kind Regards,
SDM Team
JS
Jaun S's updateReviewer Update
28 May 2021, 14:411. Ensure that the deals is cancelled in order for me to have a hassle free deal at a Telkom shop.
2. Leaving young and female family members unreachable while on the road daily - much more than a frustration.
3. Over and over and still a mess. Frustration is a understatement.
4. I will be immediately start advising everybody I know of your level of service to ensure deals are lost. Keep a eye on Facebook.
2. Leaving young and female family members unreachable while on the road daily - much more than a frustration.
3. Over and over and still a mess. Frustration is a understatement.
4. I will be immediately start advising everybody I know of your level of service to ensure deals are lost. Keep a eye on Facebook.
JS
Jaun S's update28 May 2021, 14:41
Reviewer Update
1. Ensure that the deals is cancelled in order for me to have a hassle free deal at a Telkom shop.
2. Leaving young and female family members unreachable while on the road daily - much more than a frustration.
3. Over and over and still a mess. Frustration is a understatement.
4. I will be immediately start advising everybody I know of your level of service to ensure deals are lost. Keep a eye on Facebook.
2. Leaving young and female family members unreachable while on the road daily - much more than a frustration.
3. Over and over and still a mess. Frustration is a understatement.
4. I will be immediately start advising everybody I know of your level of service to ensure deals are lost. Keep a eye on Facebook.
JS
Jaun S's updateReviewer Update
31 May 2021, 11:33Today is 31 May 2021 and still sitting with an uncancelled deal. Why are you guys not cancelling as per the customer request. I will not be bul**** into the deal!!! CANCEL
JS
Jaun S's update31 May 2021, 11:33
Reviewer Update
Today is 31 May 2021 and still sitting with an uncancelled deal. Why are you guys not cancelling as per the customer request. I will not be bul**** into the deal!!! CANCEL
Selldirect's replyOfficial
31 May 2021, 12:06Thank you for the update, the request to cancel has been escalated with Telkom.
You will receive a confirmation call from our resolutions team as soon as the cancellation is processed.
Kind Regards,
SDM Team
You will receive a confirmation call from our resolutions team as soon as the cancellation is processed.
Kind Regards,
SDM Team
Selldirect's reply31 May 2021, 12:06
Official
Thank you for the update, the request to cancel has been escalated with Telkom.
You will receive a confirmation call from our resolutions team as soon as the cancellation is processed.
Kind Regards,
SDM Team
You will receive a confirmation call from our resolutions team as soon as the cancellation is processed.
Kind Regards,
SDM Team