1 reviews | Active since Mar 2020
Contract paid up *** in 2020 but telkom shows arrears balance
Telkom and sell direct is the worse cellphone company to assist customers with complaints it is as if they are 100% okay with their employees that open ********** contracts on customers names and don't sort them out my number *** has been block for a contract *** that has been paid up on the 04/02/2022 I have the reff no and a affidavit for this ********** activities that transpired on my name what is said is that no one get back with an answer as your name is listed on itc because of dishonest staff randall and tasneem team leader does this company or their employees no integrity to resolve customer complaints or try to solve it I have all my paper work to prove all my payments and that my contract is paid up I need my account to be fix
We received your complaint on 04/02/2020 where you stated your were renewed on an incorrect number. After extensive investigation we confirmed that you were correct and we made arrangements to collect the device from you so we could cancel the upgrade.
When the couriers came to collect the device, you refused to hand over the device for return to our warehouses. Our consultants contacted you to confirm why you were refusing to hand the device over and you confirmed you had gone in store where you were assured by "Brandon Kosana" that the line was cancelled and that the phone was yours to keep.
You were advised that we are unable to cancel and waive fees without the phone being returned and you insisted that you would not be returning the device.
The account as advised was left active, you also refused to pay cancellation fees which would have made it possible for you to have the line cancelled and the device remain in your possession.
You can expect a call back to advise on your options.
Kind Regards,
SDM Team
We received your complaint on 04/02/2020 where you stated your were renewed on an incorrect number. After extensive investigation we confirmed that you were correct and we made arrangements to collect the device from you so we could cancel the upgrade.
When the couriers came to collect the device, you refused to hand over the device for return to our warehouses. Our consultants contacted you to confirm why you were refusing to hand the device over and you confirmed you had gone in store where you were assured by "Brandon Kosana" that the line was cancelled and that the phone was yours to keep.
You were advised that we are unable to cancel and waive fees without the phone being returned and you insisted that you would not be returning the device.
The account as advised was left active, you also refused to pay cancellation fees which would have made it possible for you to have the line cancelled and the device remain in your possession.
You can expect a call back to advise on your options.
Kind Regards,
SDM Team