1 reviews | Active since Oct 2016
Cheated by SellDirect, be careful that it does not happen to you!
Selldirect responded on HelloPeter to say that they will contact me to come and pick up the phone that was delivered on the 31st of January, which has been faulty since day one. I have not been contacted. I am therefore paying for a faulty phone and I have been cheated yet .again by Selldirect
Thank you for updating us of your query.
We have launched a thorough investigation and confirmed that you did not report the with Selldirect Marketing per the booklet that was included with the package that we delivered. When you reported with us, it was well outside the OBF period and we are therefore unable to swop out the unit for a new one as would be standard procedure if the fault is reported to us within the first 7 days of delivery.
One of our consultants followed up with you this afternoon and collection of the faulty unit has been scheduled for tomorrow morning at your work place. Please have the device ready and do not include the sim card in the package.
kind regards,
SDM Team
Thank you for updating us of your query.
We have launched a thorough investigation and confirmed that you did not report the with Selldirect Marketing per the booklet that was included with the package that we delivered. When you reported with us, it was well outside the OBF period and we are therefore unable to swop out the unit for a new one as would be standard procedure if the fault is reported to us within the first 7 days of delivery.
One of our consultants followed up with you this afternoon and collection of the faulty unit has been scheduled for tomorrow morning at your work place. Please have the device ready and do not include the sim card in the package.
kind regards,
SDM Team