Charged wrong amount
Firstly I was called several times to prompt me to take a contract upgrade so in my mind I know they were linked with Telekom. After getting my phone it took me days to activate it because I could not get ahold of anyone. Now it's been two month and I'm paying for an amount of 400 instead of 250. I will take them further if I don't get any feedback. And why does Telkom link there selves to such companies.
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Selldirect's replyOfficial
06 Mar 2018, 09:34Thank you for advising us of your query.
We have assigned your complaint to one of our resolution consultants, you can expect a call during the course of the day to assist with a resolution. Please have a copy of your bill handy as they will need it to investigate your charges and escalate them with Telkom for a resolution.
Kind Regards,
SDM Team
Best regards,
Selldirect's reply06 Mar 2018, 09:34
Official
Thank you for advising us of your query.
We have assigned your complaint to one of our resolution consultants, you can expect a call during the course of the day to assist with a resolution. Please have a copy of your bill handy as they will need it to investigate your charges and escalate them with Telkom for a resolution.
Kind Regards,
SDM Team
Best regards,