pH
peter H
1 reviews | Active since May 2015
15 May 2015, 15:36
Cellphone claim/ Sim activation
I regret taking contract with Selldirect, since I got my cellphone delivered to me on 26th of January 2015, my sim card has never been activated. <br> Now I they stole the phone which is insured by Selldirect/Monitor administrators. Nomusa from Selldirect/Monitor administrators says my claim is repudiated, because my sim card was activated on 5th of February and it was used after I put in the ****** phone claim, which is not true because my sim card has never been active.<br> <br> Regards,<br> <br> Peter Hadebe<br>
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Selldirect's replyOfficial
30 May 2015, 14:33Hello masterpc,
Thank you for bringing this to our attention.
After an intensive investigation, we can confirm that your activation went through immediatedly on the 5th of Feb 2015. You then called in on the 6th of Feb to report that your line was still not active at which point a sim swap was processed for you.
a consultant will contact you to advise further on our findings.
Regards,
SDM Team
Thank you for bringing this to our attention.
After an intensive investigation, we can confirm that your activation went through immediatedly on the 5th of Feb 2015. You then called in on the 6th of Feb to report that your line was still not active at which point a sim swap was processed for you.
a consultant will contact you to advise further on our findings.
Regards,
SDM Team
Selldirect's reply30 May 2015, 14:33
Official
Hello masterpc,
Thank you for bringing this to our attention.
After an intensive investigation, we can confirm that your activation went through immediatedly on the 5th of Feb 2015. You then called in on the 6th of Feb to report that your line was still not active at which point a sim swap was processed for you.
a consultant will contact you to advise further on our findings.
Regards,
SDM Team
Thank you for bringing this to our attention.
After an intensive investigation, we can confirm that your activation went through immediatedly on the 5th of Feb 2015. You then called in on the 6th of Feb to report that your line was still not active at which point a sim swap was processed for you.
a consultant will contact you to advise further on our findings.
Regards,
SDM Team