Cell phone contract

I am very disappointed in the service that i have received from sell direct, some time in November i got a call from a sales consultant from Sell Direct offering me a Samsung device on an open contract. I agreed to the contract and also agreed that the R90.00 admin fee be taken off my account. That was on the 28th of November 2015 up to now i have not received any feedback as to when the phone would arrive or if the contract was approved or not. I feel that when your dealing with a customer you should always advise them in any matter that involves their money, if you debit my account and not say anything about the device i am expecting what does that say about your company? I have called your numbers a lot of times and i always get cut off, i need someone to call me and tell me what is going on with that cellphone deal.