Can’t Get ahold Of Sell direct

Disturbing Service sell a direct Has, They Can’t get ahold Of a Person when they want sales But One can’t get Hold of them When they trying to get things sorted out like now I received a router I didn’t ask for and don’t wanna be billed for something I don’t use or even worse didn’t ask for. Been trying to get hold of sell direct for the past 3 days and nothing Is happening I’m Angry also at telkom for allowing sell direct be their agent Cause now it feels like telkom is forcing me to use something I do not want