Cancelled order still out for delivery

This is by the worst service I have ever come across. No communication with customers at all. I logged a complaint on the platform because this is the only place Sell direct seems to recognize.

The device is was sold was apparently out of stock, how sick is that? I then after a weeks came to the platform to cancel the device as the service is really poor and I do not need it. Today I receive a message that its out for dispatch after 3 - 4 weeks of no communication.

Apparently I should be at the address, no one called to check if I'm available to accept the parcel of if I am still interested.

I asked for cancellation still no one called to apologies, nothing. It just shows how much you value your customers.

I will not accept the phone, you can take it and sell it directly to someone that knows nothing about customer service, just as you.