Hellopeter
Share Your Experience
DJ
Darion J

1 reviews | Active since Feb 2017

16 Feb 2017, 03:47

Cancellation of contract

<p>I am extremely frustrated with TELKOM/Sell direct. I cancelled my contract number ********** 937 on the 21 December 2016.It was in the 5 day cool off period. I have heard nothing from TELKOM, Now they deducting money from my account. I have called TELKOM customer care serveral times,spoke to so many people but nobody gets back to me. I have emailed my cancellation form to the cancellation department, I have emailed ********** Puseletso, ********** Nobody follows up on my situation. Almost 2 months trying to cancel my contract. Please stop debting my account,I have cancelled this contract. I am waiting for Sell Direct to collect device since 21 December 2016.</p>

0
Replies (2)
Selldirect
Selldirect's reply16 Feb 2017, 08:32
Official
Thank you for advising us of your query. We have investigated and can confirm that the you previously disputed the sale with us. An investigation was launched, the call was played back to you which confirmed that the sale was above board. It is of course your right to cancel however as per the CPA, cancellation will include the cost of the device which will be yours to keep. Selldirect therefore does not need to collect the handset in order for cancellation to proceed. We will have one of our consultants contact you and advise you further on how to go about getting your line cancelled. Kind Regards, Selldirect Team
DJ
Darion J's update15 Mar 2017, 17:53
Reviewer Update

Hi Sell Direct its a Month today and nobody made contact with me regarding the cancellation of this contract ********** 937. Please cancel this line with immediate effect.

I have cancelled this contract on the 21 December 2016. Sent throught all documents

I dont ever want to deal with SELL DIRECT ever again. The Worst company ever!!!!!!!!!!